Abstract
A Study on the Usage of Online Payment Apps by Users – Mobile payment apps are also known as digital payment apps which are used for easy transactions and payments. These payment apps were introduced to customers for their benefits. There are various payment apps which are used for UPI payments like Google pay Phone pe, Paytm etc. Now days the online payment apps users are increased dramatically and also the payment options have been spread in local market. The customers are highly beneficial and satisfied towards payment apps. This research is focused on the usage of payment apps by customers and also their satisfaction towards payment apps This study done using descriptive research design method and data are collected by primary sources with 120 sample size of customers. The results are analyzed and interpreted through simple percentage analysis and chi square test and annova test. The data analysis and interpretation done and presented through pie charts and graphs.
Introduction
The “Digital India” is the Indian Government’s flagship program with a vision to convert India into a digitally empowered country. “Faceless, Paperless, Cashless” is one of Supposed function of Digital India. Digital payment system has gained importance nowadays, especially after demonetization. The government is taking essential steps to encourage the public to use payment gateway platforms. To promote payment gateways, it has declared discounts on purchases of certain products digitally. It has also introduced UPI (United Payment Interface) which is app based to transact across multiple banks .Another improved version is set to be unveiled by the government, which makes banking transactions though mobile phones without internet by a platform called USSD(Unstructured Supplementary Service Data).
Mobile Wallet/Payment App Works
In the case of First Payment using Online Payment Apps
- Registered users will input their phone number and the provider will send them an SMS along with a PIN.
- The user will enter the received PIN, authenticating the number.
- Now the user has to input their credit card information or another payment method if required (not required if the account has already been added) and will proceed to validate the payments.
For Subsequent Payments through E Wallet Apps:
- The user will have to re-enter the PIN to authenticate and validate the payment process.
Scope of Study
- The study examines the customer behaviour on adopting towards online payment apps.
- To analyze the issues faced by the customers towards online transactions.
- To understand the issues and give suggestions for improving online payment apps in future.
- To understand the growth of online payment apps among customers.
Need For Study
- To research the consumer behavior towards using online payment apps.
- To research the benefits and safety of using online payment apps
- To research the issues faced by the customers towards online payment apps.
- It also determines the customers’ adoption towards online transactions.
- To research the importance of online payment apps among customers
Components of a Project Report
A project report varies according to the MBA final year project course at top colleges, depending on the consequences and the requirements of the concerned project. But broadly, a project covers the following components:
- Title page
- Table of contents
- Introduction
- Background of the project
- Project objectives
- Methodology
- Results
- Discussion and Analysis
- Conclusion
- Bibliography or references
- Appendices
Project Report Pages : 80
Can be used in : Finance Final Year Project
Delivery Time : Within 2 hours.
Support / Query : Call +91-7449000533
Email [email protected]
